At DURENDUS.COM, we place great importance on protecting and maintaining the confidentiality of our website users' (“Users”) information. This Privacy Policy (“Policy”) aims to inform users about how DURENDUS.COM collects information through its website, users’ responsibilities, and the rules regarding the protection of confidential information.
1. INFORMATION WE COLLECT
When using the DURENDUS.COM website, certain information is collected to complete membership registration, provide requested products/services, and process payments. Users' data is processed when they use the website, submitrequests, suggestions, or complaints to DURENDUS.COM, or for other relatedreasons. In such cases, information such as users’ full names, contact details,payment details, and request, suggestion, or complaint details are collected. DURENDUS.COM uses data collection technologies to record specific useractivities and match them with device information and transactions performed within the application to ensure the best website experience. For more details on data collection technologies, please review the relevant document on ourwebsite.
2. PURPOSES OF USING INFORMATION
DURENDUS.COM primarily uses the collected information for the followingpurposes:
•Providing services through the website,
•Communicating with users and resolving their requests and complaints,
•Managing financial and accounting processes related to payments,
•Promoting our services and conducting advertising and campaign processes,
•Improving and developing our products and services based on user feedback,
•Customizing our services according to users’ preferences, usage habits, and interests,
•Identifying and resolving system issues on the website and managing information security processes,
•Measuring user experiences through identification technologies and improving website performance.
These purposes represent the general usage objectives of the information collected through the website. For further details on how DURENDUS.COM processes customer personal data and other relevant matters, please review our Personal Data Protection Policy available on our website.
3. SHARING YOUR INFORMATION WITH THIRD PARTIES
The information you provide through the website may be shared with third parties to achieve the purposes mentioned above (e.g., sharing your information with a service provider for technical support of the website). In this regard, your information may be shared with our business partners and suppliers supporting the provision of products/services. Additionally, if required by legal obligations, your information may be shared with authorized individuals, institutions, and organizations. The information provided by users will not be shared with third parties except for the purposes stated in the user-provided texts and when necessary for service provision.
4. STORAGE AND PROTECTION OF YOUR INFORMATION
Your information is stored for the duration necessary to fulfill the purpose for which it was collected. If there is a specific legal retention period, compliance with this period is ensured. DURENDUS.COM takes the necessary technical and administrative measures to protect the systems, servers, and databases where your information is stored against data security threats (e.g.,cyberattacks, hacking, etc.). The payment infrastructure is provided by İyzico. DURENDUS.COM stores only the first six and last two digits of your credit card number in its systems. To match existing İyzico memberships and allow users touse their stored cards as a payment method on DURENDUS.COM, the phone number registered in the application is used for an İyzico membership query. If a membership is found, the user is informed and guided for card addition. Users acknowledge that they are solely responsible for the security, storage, and confidentiality of their system access credentials (e.g.,username, password) required to use the services provided via the website.
5. ACCURACY AND UPDATING OF YOUR INFORMATION
Users are responsible for ensuring the accuracy and up-to-dateness of the information they provide. Your information must be provided accurately and updated in case of any changes. You can update the information shared with DURENDUS.COM at any time via the website or by contacting DURENDUS.COM customer service. If you provide information on behalf of someone else, you confirm that the information is accurate and that you have the right or authorization to share this information with DURENDUS.COM.
6. REDIRECTS TO THIRD PARTIES
The DURENDUS.COM website may contain links to third-party websites not operated by DURENDUS.COM. When visiting any of these links, you are subject to the privacy policies and terms of use of the third-party site you visit. DURENDUS.COM is not responsible for the policies and practices of these third parties.
7. RESPONSIBILITY
DURENDUS.COM is not responsible for any direct or indirect damages and expenses arising from any errors, interruptions, delays, viruses, defects, and/or system failures that may occur while using the website.
